ESM Platform
in a Single Suite
Digital Desk ESM Lets you
Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application. This ITSM solution can help your agent’s productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology.
The Digital Desk Platform also provides users access to ITSM via mobile or web-portal interfaces.
Transform your enterprise with the Digital Desk ESM Platform
Deliver workflows that connect people, functions, and systems for digital business.
Digital Desk ESM Software
Workflow Automation
Workflow automation saves time, effort, and cost, which allows your IT support teams to focus on day-to-day activities. Configure solutions fast through automated approvals, tasks, notifications, and other updates from within the workflow.
Artificial Intelligence
Artificial Intelligence (AI) and Machine Learning (ML) help automate and improve services for end-users. AI can be used to optimize workflows. AI can determine which groups or individuals are best suited to handle particular requests or issues.
Predictive Analytics
With predictive analytics, organizations can begin to make short/mid/long-term goals with greater insight. For instance, an organization can automate some of the work in the service desk and the network operations center (NOC), which will reduce operational costs. In combination of automation, predictive analytics helps to achieve greater productivity.
Bot Framework
Digital Desk bot is a self-service request chatbot. It supports the IT helpdesk as a virtual assistant, providing real-time alerts and high-speed responses. This bot has 24×7 availability and can easily integrate into existing self-service systems. Deployable on both cloud and on-premise environments.
Reports & Dashboards
Options to create reports and dashboards that include charts, widgets, KPI metrics, pivot tables, and tabular view components. The dashboards let visually slice-and-dice data, drill down into details, and change the appearance using different chart types and pre-defined templates.
Integration Hub
Allows connecting multiple applications in a GUI independent of where they are located, in different cloud environments, or on-premise and it does so without coding. This way one can orchestrate workflows by connecting components via drag and drop, and easily add and remove application integrations.
Pricing Plans
Choose the best plan for your digital transformation journey
Starter
- Incident Management
- Knowledge Management
- Self Service Portal
- CSAT Survey
- Workflow Editor
- SLA Management
- Email Ticketing
- Mobile App
- Custom SSL
Intermediate
- Incident Management
- Knowledge Management
- Self Service Portal
- CSAT Survey
- Workflow Editor
- SLA Management
- Email Ticketing
- Mobile App
- SSL
- Service Management
- Service Catalog
- Approval Management
- Multiple Portal Languages
- Integrated CMDB
Enterprise
- Incident Management
- Knowledge Management
- Self Service Portal
- CSAT Survey
- Workflow Editor
- SLA Management
- Email Ticketing
- Mobile App
- SSL
- Service Management
- Service and Product Catalog
- Approval Management
- Multiple Portal Languages
- Integrated CMDB
- Problem Management
- Change Management
- Release Management
- Asset Lifecycle Management
- Live Chat
- ChatBot
- Sandbox
Do you have any questions? We are happy to help you.
Hear It from Our Customers
Leading Home Construction Company
We were looking for something that suited our needs better. Digital Desk seemed perfect for the job. There’s so much configuration available in it, that we decided that it should be perfect for us.”
Leader in a highly fragmented auto collision repair industry, US
Digital Desk helped us create a workplace of the future. We see a behavioral change in the form of more satisfied and motivated employees, a strengthened reputation as an employer of choice, and a greater focus on strategic growth priorities.
Multinational Automotive Manufacturing Company, ASIA
It’s easy to understand interface. One place to raise incidents, problems, service requests, change etc. From support perspective we can generate reports of the tickets for analysis and improve performance.
Leading Infrastructure and Business Services Company, UK
A simple yet amazing ticketing system, allowing us as a team to create, trace, track and resolve calls within the IT Team. Very user friendly interface. Gives accurate SLA details of each ticket in 3 different colors to identify whether the ticket is not breach or about to breach or breached.
Civic Center, UK
The dashboards have improved our IT and business transparency by providing a single source of truth about our service operations
Leading Telecommunications Equipment Company, US
Ways We Help
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